Think Digitally
THE NEW
ŠKODA E-SHOP
A NOVELTY THAT MANAGES LARGE NUMBERS OF CONTRACTS AND CAN MEET DEMANDING REQUIREMENTS HAS BEEN A CHALLENGE FOR OUR IMPLEMENTATION TEAM
iven the growing number of orders and the need for increasingly complex functionalities, the original version of the e-shop with accessories, parts and other ŠKODA brand goods was no longer sufficient. Therefore, the VAS – After Sales Systems and Resources and FIV – System Integration Sales and Marketing departments initiated the development of a modern platform. “The new e-shop does not merely replace old technology but heralds a radical change in the business model with the most important benefit, which is establishing a direct relationship with the customer”, as Petr Bešík from the VAS department points out.
The new modern design helps customers to enjoy shopping in a responsive way and the site is optimized for all convetional devices. “In addition to providing 100 percent functionality and maximum user comfort for customers, we also had to meet other parameters in the course of the development”, explains Marian Pavlík, head of the FIV department. Among others, the developers dealt with integration into a group system for user login and registration purposes, as well as the use of various payment methods and invoicing systems. So far, this is only a Czech-Slovak project, but the new platform is ready to expand to other markets.
The final testing and commissioning of the website had to be dune during the period of the toughest coronavirus measures. The project teams worked exclusively in a remote format. “Given these demanding conditions, we had to align everything from a distance, basically only through Skype meetings, phone calls and e-mail communication. It was a project linked to many areas inside the carmaker.”, says Miloš Nožička from the FIV/1 – Architecture, System Integration, Rollout, UX department. RED
6
MONTHS IS HOW LONG IT TOOK TO DEVELOP A NEW PLATFORM FOR INTERNET TRADE
14,149
CUSTOMERS PLACED ORDERS DURING THE FIRST FOUR MONTHS OF OPERATION
30,257
NUMBER OF ITEMS SOLD DURING THE SAME TIME PERIOD
297,960
CZECH CROWNS IS THE PRICE OF THE LARGEST ORDER TO DATE
Application of new technologies
The implementation team used a number of entirely new technologies on the project. The basis is formed by the SAP Commerce and SAP Billing systems. They are closely linked to the corporate ERP system, which the platform uses, for example, for prices and the stock quantities of products.
Home delivery or free delivery to the dealer
Customers can have goods from the e-shop sent to their home via a contractual courier for a fee of CZK 99. The option to pick up an order at one of more than 200 authorised ŠKODA AUTO partners in the Czech Republic is available free of charge.
Did you know that ...
… as a ŠKODA AUTO employee, you get a 10 percent discount on goods in the new e-shop? All you have to do is log in and enter your personal number in the Account Settings section. This number is listed on your MFA card.
You can find the online store here.
A PROJECT THAT FREED UP THE HANDS OF THE FOREMEN
Since 1 September, a digital solution has facilitated some of the foremen’s tasks in training direct area employees. The project was established thanks to the analysis of SVP expert Martin Bezděčík, who, in cooperation with the PFS-P/4 – Digitisation and Optimisation of Production Management Processes department, gradually collected and monitored the requirements of foremen in the Production area and presented opportunities to improve or simplify some unnecessary steps and activities. The role of PF1-M tutor was also important and accompanied pilot testing, including the overall deployment of digital modules in the Assembly Shop MB I. Together, they found a solution that would save the foremen’s time when carrying out important process tasks.
Each production employee goes through regular training blocks at least once a year. Fulfilling them is essential for the occupational development of employees. At the same time, it is an important task for ŠKODA AUTO as an employer in the controlled fulfilment of obligations by inspectorates and labour offices. However, this training set (Environment, Quality Management System, Energy, Fire Protection, Code of Ethics) puts a great burden on the foremen of the operations concerned. Not only do they have to prepare the training in terms of content, but they then pass on factual information to their subordinates. Part of the training includes a signed confirmation of having completed the course, which is also archived. It was digitised from the original paper form thanks to the SVP team. Production workers confirm the training by simply attaching the MFA card to the reader near the Team Board (or the eKKV panels, which are used to make the outputs from technological equipment electronic), and archiving continues in the electronic format via the DFView application. ED
5,000
ANNUAL REPORTS USED TO BE INITIALLED AND ARCHIVED BY HAND
MOBILE ACCESSORIES WITHOUT WAITING
THE AUTOMATON HANDS OUT CHARGERS, COVERS AND OTHER EQUIPMENT 24 HOURS A DAY, 7 DAYS A WEEK
n the entrance area of the IT Point, there is a vending machine that dispenses accessories for business mobile phones. This machine is located next to the V8 building, towards the third gate. Here, you can pick up your items, like protective glass, cover or charger. The new solution, developed by the FIO department and supported by the SVP team, allows you (if you are a business phone user) to pick up accessories for your phone at any time without prior ordering or approval. You also do not have to struggle to find the equipment in the catalogue that is right for you. You can select the piece that is compatible with your mobile phone from among the available stocks in the machine. ED
Frequent questions
Which accessories can I pick up?
The machine contains the usual accessories for currently offered mobile phones. These are mainly protective tempered glass shields, covers and cases for phones, travel chargers and USB cables.
Where and when can I pick up these accessories?
The vending machine is located at the entrance to the IT Point in Mladá Boleslav, at the V8 building, towards the third gate. The vending machine is available 24 hours a day, so you can pack accessories for your mobile phone anytime.
Won’t I be confused and accidentally choose accessories that don’t fit my phone?
This vending machine is smart and connects to a database that verifies which mobile phone belongs to your PKI card. Therefore, it will only hand out equipment to you that is compatible with the device you have registered.
How often can I get accessories?
Every business phone user is entitled to one protective glass, one cover or case and charger per year. The machine will display your current deadline, after which you can draw a new item again.
How does the machine handle payment for accessories?
Each item has a price that will be billed to your cost centre. Everything is automated, and you do not have to report that you are relying on the automaton.
What if I need accessories for my colleagues?
As far as subordinates and colleagues are concerned, this can only be done by senior managers and secretaries, as they are not limited in their choices at the automaton.