Do you like it or not?
Employees are currently evaluating their experience with ŠKODA cars via the Q-App application, whose external deployment is in the pipeline
he feedback application has been running in its pilot operation for a year. The collected data are used by the GQ – Quality Management department to create a database of comments on specific models in real time. “We give users the opportunity to send their ratings and comments directly to the carmaker. So it can be said that people directly contribute to improving our cars. The application has been running for company and departmental cars since June 2019; external customers will receive it at ŠKODA Connect in January 2021”, explains Zuzana Machů from GQD – QS Product Technology/Purchased Parts. So far, ŠKODA AUTO has been the only company in the VW Group to introduce such an application. “The other brands appear to be very interested in it, as well. Following our example, they are working on similar functions. For example, Volkswagen recently introduced its internal Qare app for car evaluations”, says Machů.
Users rate cars in eight categories: exterior, interior, infotainment, online connectivity, driving and charging, assistance systems, engine and transmission, and other. They use emoticons in green, yellow and red for the evaluation and can also attach a verbal comment or attachment. ED
The procedure on how to install the application and a video tutorial on how to work with it can be found on ŠKODA Space.