ŠKODA CHALLENGE 2019
ŠKODA CHALLENGE
2019 WINNERS
Best Service Advisor
Ondřej Ondrejka, Czech Republic
Best Service Technician
Łukasz Zielasko, Poland
Best Diagnostics Technician
René Hellemann, Denmark
Best Painter
Branislav Zágora, Slovakia
Best Warehouse Manager
Darragh Smith, Ireland
Best Sales Consultant
László Szerencsi, Hungary
Best Sales Manager
Markus Wolf, Austria
Best Importer Representative
Roman Stuchlík, Czech Republic
Best Team
Poland
BEST OF THE BEST
IN THEIR FIELDS
BEST EMPLOYEES IN INTERNATIONAL AFTERSALES AND SALES
NETWORKS MEET UP IN ŠIBENIK TO SHOW OFF THEIR EXPERTISE
F
rom 27 to 30 June in Šibenik, Croa- its dealer network – professional advitia, finalists from 32 countries (na- ce and tailored care are appreciated by
tional round winners) compe- customers all over the world. In this coted in eight categories at
nnection, sales consulthe ninth edition of the
tants and service adviIn the international
ŠKODA Challenge. Theosors are required to have
final, ŠKODA AUTO
excellent expertise in orretical and practical tasks
awarded 24 individuals
were designed to check
der to address customers’
and three teams,
the participants’ expereveryday requirements in
who were chosen
tise in key processes, as
an individualised manner,
from 191 competitors
well as their technical
in line with the Human
representing
Touch philosophy. And
and practical skills in dia32 countries.
this is the key objective
gnostics, defect identification, connectivity and
of the ŠKODA Challenge:
colour perception, among others. To this motivate the dealership network staff to
end, the organising team provided a total improve through natural competitiveness
of 17 ŠKODA vehicles.
and thereby support their brand loyalty.
Brand driven by people
Major changes
ŠKODA AUTO’s ambition is to keep improving the quality of its service across
The brand uses the annual ŠKODA
Challenge to focus on up-to-date topics
4 ŠKODA MOBIL JULY 2019
supported by and highlighted throughout
the network. The organising team substantially changed the Best Team category from previous editions. The objective
was to put stronger emphasis on teamwork and cooperation. Participants were
required to demonstrate their expertise in
a variety of fields in the usual Brand Test
(which, for the first time in history, took
the form of a guided competition) and
to pull the same way in a team task that
they partly completed on a boat and partly in Šibenik’s Old Town.
Wherever possible, the competitors
completed (and the jurors evaluated)
tasks in a purpose-developed app, and
although its use placed high demands
on the overall programme’s functionality, the new tool substantially sped up the
evaluation process at the end of the day.
RED
TROPHIES
Handmade blown-glass and cut-opal
trophies were designed in cooperation with
the ŠKODA Design Department. In total,
there were 27 cups of various sizes.