ŠKODA CHALLENGE 2019

ŠKODA CHALLENGE

2019 WINNERS

Best Service Advisor

Ondřej Ondrejka, Czech Republic

Best Service Technician

Łukasz Zielasko, Poland

Best Diagnostics Technician

René Hellemann, Denmark

Best Painter

Branislav Zágora, Slovakia

Best Warehouse Manager

Darragh Smith, Ireland

Best Sales Consultant

László Szerencsi, Hungary

Best Sales Manager

Markus Wolf, Austria

Best Importer Representative

Roman Stuchlík, Czech Republic

Best Team

Poland

BEST OF THE BEST

IN THEIR FIELDS

BEST EMPLOYEES IN INTERNATIONAL AFTERSALES AND SALES

NETWORKS MEET UP IN ŠIBENIK TO SHOW OFF THEIR EXPERTISE

F

rom 27 to 30 June in Šibenik, Croa- its dealer network – professional advitia, finalists from 32 countries (na- ce and tailored care are appreciated by

tional round winners) compe- customers all over the world. In this coted in eight categories at

nnection, sales consulthe ninth edition of the

tants and service adviIn the international

ŠKODA Challenge. Theosors are required to have

final, ŠKODA AUTO

excellent expertise in orretical and practical tasks

awarded 24 individuals

were designed to check

der to address customers’

and three teams,

the participants’ expereveryday requirements in

who were chosen

tise in key processes, as

an individualised manner,

from 191 competitors

well as their technical

in line with the Human

representing

Touch philosophy. And

and practical skills in dia32 countries.

this is the key objective

gnostics, defect identification, connectivity and

of the ŠKODA Challenge:

colour perception, among others. To this motivate the dealership network staff to

end, the organising team provided a total improve through natural competitiveness

of 17 ŠKODA vehicles.

and thereby support their brand loyalty.

Brand driven by people

Major changes

ŠKODA AUTO’s ambition is to keep improving the quality of its service across

The brand uses the annual ŠKODA

Challenge to focus on up-to-date topics

4 ŠKODA MOBIL JULY 2019

supported by and highlighted throughout

the network. The organising team substantially changed the Best Team category from previous editions. The objective

was to put stronger emphasis on teamwork and cooperation. Participants were

required to demonstrate their expertise in

a variety of fields in the usual Brand Test

(which, for the first time in history, took

the form of a guided competition) and

to pull the same way in a team task that

they partly completed on a boat and partly in Šibenik’s Old Town.

Wherever possible, the competitors

completed (and the jurors evaluated)

tasks in a purpose-developed app, and

although its use placed high demands

on the overall programme’s functionality, the new tool substantially sped up the

evaluation process at the end of the day.

RED

TROPHIES

Handmade blown-glass and cut-opal

trophies were designed in cooperation with

the ŠKODA Design Department. In total,

there were 27 cups of various sizes.