Thing digitally

IT Services Always at Hand

The new catalogue makes it easier and faster to place orders for services from the IT department

 ou know how it goes: You browse the offers to find the right hotel that looks out onto the beach. It is actually the same thing here – if you need an IT department service, you can search for it in the catalogue. It takes the form of a signpost indicating all the services, described in detail, and providing information on how to order them. “Previously, users were lost in the process because its structure was complicated and confusing, and the environment was not user-friendly. At the IT department, we noticed that a comprehensive overview of the services we provide to employees and professional departments was lacking”, is how Petr Blažek from the FIG/1 – IT Services Management department describes the situation in the past.

The catalogue has a number of benefits. “Users have all the services in one place where they can easily find their way around. The catalogue is continuously updated, so the information on the inside is completely fresh. User stories, which make it even easier to orient oneself (see the What to do if I want to… column), are a pleasant addition”, adds Anna Hojková from the same department.

The offer is constantly expanding

The carmaker currently uses approximately 1,000 applications and services. The catalogue now includes those that are most useful to the employees, and new ones are constantly being added to it. It is available to all the carmaker’s employees who have access to ŠKODA Space. They can browse the “For Employees” section; however, the “IT Technical Services” section, which contains current descriptions of IT services for IT, is only visible to FI – Information Technology department employees. “We believe that the catalogue, among other things, will significantly accelerate IT service orders, which has been confirmed in practice: The test showed a roughly 50 percent reduction in the time required to order IT services for end users. It is also about streamlining the availability of our services to the employees in the coronavirus situation”, said Anna Hojková of the new system.

Currently, the two aforementioned catalogue blocks are available: services for employees and technical services for IT staff. “In the coming months, we will add more to it. We also want to continue to automate the services provided and focus even more on the quality of the data on offer”, concludes Petr Blažek, noting that the entire project is part of the IT strategy – specifically, one of the four pillars called the Smart and Efficient Workplace. ED

​You can find the IT Service Catalogue on ŠKODA Space from the link "IT Service available to all" on the homepage.

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